1
General Airsoft Discussion / Re: Tactical Solutions Group - customer service
« on: February 08, 2009, 03:49:32 PM »
Here is the response from "Tactical Solutions Group" AKA "At Risk PI" after my post here. The email he says he sent on Friday was not received but I am glad they are willing to take care of things now.
Mr. Lewis,
I sent an email to you on Friday about the remainder of your order. We have issued a credit for the missing equipment plus the cost of shipping. We have been informed that we are no longer allowed to sell any Glock replicas due to a pending law suit between Glock USA and the manufacturer of the airsoft pistol you ordered.
We really want to keep your business and I will ship you any green gas gun that we carry for the price you have already paid.
That's the same as not only offering you a refund but also giving you up to an extra $30 for your trouble.
All of this was detailed in the email that was sent.
We certainly apologize for the inconvenience but we did not expect to have the box with the remainder of your order sent back to us.
If this meets with your approval just shoot me an email with the airsoft pistol you want instead and its on the way.
If not then you will be issued a refund.
Jim Roncal
President
TSG
Mr. Lewis,
I sent an email to you on Friday about the remainder of your order. We have issued a credit for the missing equipment plus the cost of shipping. We have been informed that we are no longer allowed to sell any Glock replicas due to a pending law suit between Glock USA and the manufacturer of the airsoft pistol you ordered.
We really want to keep your business and I will ship you any green gas gun that we carry for the price you have already paid.
That's the same as not only offering you a refund but also giving you up to an extra $30 for your trouble.
All of this was detailed in the email that was sent.
We certainly apologize for the inconvenience but we did not expect to have the box with the remainder of your order sent back to us.
If this meets with your approval just shoot me an email with the airsoft pistol you want instead and its on the way.
If not then you will be issued a refund.
Jim Roncal
President
TSG