Frankly, I don't see anything they can really do. If the barrel is bent, they will more than likely give you a new barrel, not replace the gun with another. Also, if you have stripped anything or tried to fix/modify it, you will have likely voided whatever warranty you may have had. Like Sarge said, it is a BB gun, they are rarely able to zero on a stock weapon with a stock barrel and a stock scope. Unless you have measured with some kind of instrument, 2 or 3 degrees is quite hard to notice. My suggestion is deal with the slight inaccuracy by compensating while you are shooting. Further, why are you not going down there yourself? I think my generation needs a lesson in advocating for themselves.