Airsoft Extreme has one quality that outshines all of its many others, and that is communication. If a concern is delivered to them in a respectable manner, thay will respond in kind and do so very promptly. I doubt yours falls into the respectable category, but they will still likely have an explanation for you. They are an outstanding company and do not deserve the words you've expressed about them. If you have, as you threatened, posted this complaint on several other forums, I can only imagine what your responses will be for the next several weeks...