DBT will be growing alot in the near future.
As for picking up items, it used to be for Cops and Joes but I've heard of more civilians picking up their shit than anyone else lately.
My guess is that not many people in that specific occupational bracket were picking stuff up, so they opened it up to any locals. It also saves them time since they don't have to bother boxing up your order and sending it via FedEx.
I've spent literally thousands of dollars with them, and have only had ONE problem, when they didn't take shipment of the OTV carriers yet. Alot of people have had issues, but I guess I've just been fortunate.
Dealing with the same girl for every order helps though.
If you DO go to pick an order up in person, present yourself well and I don't think you'll have any problems doing it again in the future.