We apologize for the inconvenience. A new replacement order including a return shipping label will be shipped shortly. Please use the provided return shipping label to return the original item in its original box.
Please DO NOT mark or tape the exterior of the item box. Any markings will result in additional charge.
Please note, in order for us to send the advance replacement item, we will need authorization to charge the original form of payment in advance. Shipping and return shipping will be covered by airsplat. Once the original item is returned and inspected not to be in worn, misused and/or abused condition, the debited amount of the model will then be refunded in full.
Please reply to this email with your authorization to send the advance replacement.
Thank you for your patience in the matter. We do appreciate your business and only hope we can perform more then satisfactory service. Please feel free to contact us with any questions or concerns.
Sincerely,
*****
Technical and RMA Support
AirSplat.com
PLEASE EMAIL WITH YOUR REGISTERED EMAIL ACCOUNT ON AIRSPLAT.COM, INCLUDE ALL EMAIL HISTORY AND YOUR ORDER # IN THE SUBJECT LINE TO PREVENT DELAY.
The markings on the part box really got me pissed and guess they forgot to do this on the way out --> inspected to be in worn, misused and/or abused condition