Within 24 hours I had a pre-paid shipping label in my Inbox and Evike offering me a full credit towards a different replica or exchange for same replica, very impressed. However, I ultimately ignored it and will fix it myself as they do not have another Smith & Wesson AEG in store within the same price range. Keep in mind I got this AEG over Labor Day for $164 when it normally costs over $200, I can afford to fix / upgrade it.
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Second problem with Evike quality of products...
I ordered six JG / Echo1 / Cyma M4 Hi-Caps to go with my new AEG, let me break down the problems.
*All six of have rust on them, on the weld seams and possibly in the internal gear mechanism
*They are not even close to the same shade of black or texture
*Not a single one of them fits into my magazine well
I sent Evike an RMA with exchange request for the MAG Mid-Caps and had it approved within 48 hours, but this time they did not provide a shipping label, no bigger its only $8. Again, not bad service at all.
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Another problem with Evikes quality of products...here we go again
*BONUS* Ordered a tactical vest that came with extra accessories to my advantage, advertised with only having three rifle magazine pouches but mine came with six. You can remove the right magazine pouches to reveal velcro to attach the included pistol holder.
*Ordered three sets of playing cards and one of them arrived already unwrapped.
*My 9.6v battery was laying lose inside the packaging with nothing to secure it.
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Overall I will keep using Evike as they have not "screwed" me yet and they have an unbeatable selection of merchandise and the prices are great. Also, Evike offers 16% off every order, this alone has already saved me over $100...can't complain.