Lightfighter Tactical!

[studdermonkey]

Ok, I made an order from them a bit under a week ago and both of the items were out of stock. They told me they were out of stock because I Asked through an email and they responded quickly. Then, I replied back asking them to cancel that and they didn't respond. I send almost 5 other emails to different addys asking them to cancel. They never responded. I called them 10 times and the message says they're busy.

I go to the bank today to deposit my check, which was $140. I ask for my balance, they say it's $130. I ask "Doesn't that mean I Was overdrawn $10?" And they said yes. I go home and LF has charged me $84, and nothing has been shipped, and the order is still pending. I do the same routine, sending a crapload of emails and calling the two numbers, but nothing happens.

wtf.. what do I Do?!?

I don't think I'll be ordering from them again.

[busta_cap]

You sit and wait..Keep calling..This is why I do not deal with lightfighter.

[azsarge]

Next time order by phone so you can make sure the desired item is in stock.

I placed an order with Eagle yesterday, and was assured they will not charge me unitl my item ships.  I know that Diamondback does the same, as do other gear retailers.

I'm sorry you had this experience, but don't give up on them yet.  They will help you, just make sure to call first next time!

[studdermonkey]

I'm about to explooooode, I'm so angry.

I found a new place.. a bit more money, but they might be better than lf.

http://www.downrangesports.com

It's got the same site setup and gear as LF, but it's got a special section for the S.T.R.I.K.E. gear, which is super cool.

[RickEJ6]

I have never been charged from lightfighter unless they shipped the products.  I had part of an order that I placed almost a year ago arrive last week, and I wasnt charged until the day it shipped.  Lightfighter is currecntly undergoing a major upgrade of their computers systems, and most of the people who answer their phones are tied down with that.  Next time check if the item is in stock before you buy it. Rick

[studdermonkey]

Rick, I've gotten that tip a few times now. Thanks, though.

The thing is, I WOUDN'T be mad, but when I told them to cancel it, I ordered the exact same thing which should be arriving now.. so I'll have two! Anyone wanna buy a brand new woodland Ambush Camelback? :-D

[azsarge]

Rick, I've gotten that tip a few times now. Thanks, though.

The thing is, I WOUDN'T be mad, but when I told them to cancel it, I ordered the exact same thing which should be arriving now.. so I'll have two! Anyone wanna buy a brand new woodland Ambush Camelback? :-D

How much?  send me a PM, I'll take it off your hands.

By the way, why would you buy that from LF?  There are many places here in town that stock them.

You live and you learn.  I can say from experience that the Tactical Gear industry is one big pool of "upgrading computer systems", and "government contracts", and all kinds of other shit.  The military has alot of money these days, and they are spending it at alot of the same places we do personally.  It makes it difficult sometimes to simply call and order a rig!  I was on the phone with a nice girl from Eagle Industries for about an hour yesterday discussing their RLCS line, and I must say the customer service was excellent.

You also have to understand that most of the money made by these companies is from gov't contracts and bulk orders.  Sometimes, in order to stay afloat, they must concentrate on these orders and give the back seat to individuals.  Moreso if they are civilians.  

Basically what I'm saying is don't expect the red carpet treatment from these companies unless you are a Military/LE person or a gov't agency buying alot of sh*t.  Being an airsofter, sometimes you must be humble and realize your spot in the grand pecking order.

[Ganef]

I have delt with them quite a few times, and am currently dealing with the results of a few of their problems. i ordered some things online(stupid) and they were out of stock(duh) and then canceled a few of the items(good) but they canceled my whole order(doh!) so i called and talked to them and tried to work things out, but to no avail. I will just wait untill it either shows up on my door or they fix the computer problems to work things out. One of the downsides is that with most "hot" gear, paraclete, MLCS, Eagle, etc... the things are mostly out of stock everywhere anyway, but that means that they are contiually buying stuff like that. it of course depends on what you are getting but sometimes you just better get in line and hope for the best, like the R.A.I.D. packs and smoke green paraclete upright GP pouches. bulk orders and having a good rep with those companies does help a bit too. also be on the lookout for specials from companies like paraclete or subscribe to the Lightfighter forumn and get enough posts to take part in the high end swap meet, you can get most of the "hot" gear there too, and faster if you are quick with the trigger.

[studdermonkey]

I always order my stuff online (such as the STRIKE gear I'll get on my NEXT paycheck :-() because locals don't cary that stuff.. or am I mistaken?

LF seems to be a horrible site to me, nothings ever in stock, and right now (guessing cause of the pc problem?) they don't respond to my emails, and never have the phones up.

[Ganef]

I hope that you are not just saying that because you feel embarrased to order over the phone because of your age or civvy status. Lightfighter is a great site, and they provide a great service to a lot of customers, but cut them a little slack, you are going after military items during a war. and lightfighers popularity has outstepped its ability to meet the demands of its customers, and on top of all that they are changing their site and computer systems. Not an easy thing for a company as lage as LF to do. just relax, cut them some slack, shop around and perhaps seek out a replacement to your beloved STRIKE gear. There is so much great gear out there and TT is one of the best compaies I have ever done buisness with and most of their stuff is in stock. cordura is the same no matter how you slice it, though single stich is not a sign of trust in their thread. There is no one stop shop home depot for tactical gear. unless you are a police department and have DBT do all your outfitting. I sat on hold for 20 min for lightfighter and had a good conversation with one of thier stock girls, though nothing was accomplished.

[azsarge]

DBT is as close to one-stop-shopping as I've seen.  Short of the supply room, that is.

They are a successful company, are up-to-date with their ordering equipment, and have everything you would need to fight.  They literally have pre-packaged kits with everything to outfit 1-12 soldiers.  Down to the socks and underwear, body armor, mag pouches, etc.

I love dealing with them, and since they allow me to pick up my orders, it is never a problem.  I go online, see what I want, call and order/inquire about stock status, then go pick it up.  The girls that work there are world-class and an absolute pleasure to deal with.

Studdermonkey, You might want to check out BattleLabs line from DBT.  The prices are great, and there are some neat features not found on other brands like Paraclete, TT, etc.  For example, their small GP pouch has a double-layer pouch floor (2 layers of cordura instead of one), and the mag pouches have a rubberized material to keep your mags in.  They attach with Natick snaps just like the BPG and SDS stuff, so if you like the Paraclete SOF snap, that will be a compromise.  I prefer Natick snaps to Paracletes system, though.

Check it out!

PS, Battle Lab is made in the USA (Georgia to be exact).  BLACKHAWK! stuff is made in Vietnam.

[Ganef]

I have seen some of the DBT battle lab stuff and it is realy cool!, I got my RAV from DBT but you must admit they have a tendancy to have a lot of things out of stock too, especially battle lab stuff, and are a bit partial to the mill-LE community. For good reason though. Be sure to call ahead with them too.

[studdermonkey]

Everywhere I call, no-one ever picks up. I swear.. I've called 7 places that have the gear I want and once, someone picked up but I had to go. Then, I Call back the next day and no-one picks up. Same right now.

[busta_cap]

Well you should realize it IS sunday and no one works the weekends..If you are going to call the companies, atleast stay on the phone with them. Try DBT and you won't be dissapointed.

[studdermonkey]

I'm talking about most days. Not just sunday, busta.