Normaly about a full week after they recieve it, and about another 3 to 4 for UPS. looking at 10-12+3 for them to get it days certain holidays, and major events somtimes takes longer. Three weeks after christmas also sometimes takes longer if the have people away, and they are doing invintory. Sometimes it does not take them a full week to fix it, and UPS likes to get lazy on fridays and saturdays.